Visitor’s Policies
Thank you for respecting all staff and guests!
We want your visit to the Imaginarium to be enjoyable and memorable. To preserve that opportunity, we expect all visitors and guests to follow these policies while respecting all staff and guests.
Five Rules of Play:
- Be present! Stay and play together. Adults are responsible for monitoring children at all times. Limit your technology use and engage with your group.
- Use walking feet and indoor voices. No running. Shoes are required at all times.
- Share and respect the space. Be considerate of others playing near you. Sharing with others, making new friends, and playing together!
- Please clean up together. Make it fun! Leave the space ready for the next visitors to play and learn.
- All food and beverages must be kept in the lobby area (including chewing gum, water bottles, formula, etc.). The Comfort Nook is available for quiet space if needed.
Dress Code
All guests are required to wear proper attire, including tops, bottoms and shoes, appropriate for a family facility. Derogatory or vulgar language on clothing is strictly prohibited along with obscene, hateful, and discriminatory language or images.
Inappropriate Language
Offensive, abusive, threatening, harassing, discriminatory or violent language is not permitted. Use of hate language or symbolism, including expressions targeted at race, nationality, gender identity, sexuality, religion, age, disability, education, physicality or any other protected status is prohibited.
Inappropriate Behavior
Behavior that is offensive, abusive, unsafe, threatening, harassing or violent or that puts yourself or others at risk of harm or interfering with another visitor’s enjoyment of the museum is prohibited. In addition, indecent exposure or sexual acts or behavior is prohibited.
Vandalism
Vandalizing, misusing, or damaging exhibits, buildings, or property is not permitted.
Soliciting
Solicitation, including unauthorized distribution of pamphlets or any other literature, including campaigning, is not permitted.
As an accessible and inclusive organization, Children’s Imaginarium welcomes visitors with service animals. Following the guidelines of the Americans with Disabilities Act and Wisconsin State Law, a service animal is defined as any animal that is individually trained to do work or perform tasks for the benefit of a person with a disability.
All service animals (and therapy animals, as allowed) brought into the museum must be licensed, vaccinated, and under their handler’s control for the entirety of the visit. While we invite every visitor to enjoy all our exhibit spaces, animals may be prohibited from certain areas of the museum for the health and safety of all visitors and our resident animals. At this time, we would ask that all animals stay out of climbing up into the Treemendous exhibit.
Service animals may be removed from the premises if:
- They are not housebroken.
- If they are not under the handler’s control and are disruptive (excessive barking, wandering, etc.)
- If they pose a direct threat to the health or safety of others on the premises that cannot be eliminated in any reasonable way other than via its removal/exclusion from the premises.
Safety
Designated staff maintain first aid and CPR training. First aid supplies are available at the Front Desk and in other designated staff areas. Please notify staff immediately of any injury, illness, illness, spill, unsafe condition, or emergency.
AED
An AED unit is in the exhibit hall on the wall near the bathrooms and Comfort Nook.
Security Cameras
The building and property are monitored by security cameras.
Cleanliness
High touch areas are sanitized throughout the day. A thorough, facility wide sanitizing process is carried out regularly.
We encourage all manipulatives that have been put in a child’s mouth or otherwise soiled be placed in one of the cleaning bins located throughout the Exhibit Hall (near the Farmer’s Market) or turned in to a staff member.
We encourage all guests to notify a staff member if an area or object needs attention.
Background Checks
Background checks are conducted on all staff and volunteers.
To ensure the safety and comfort of all Children’s Imaginarium visitors, employees and guests, the following items and behaviors are strictly prohibited on company premises:
- Smoking/vaping anywhere inside the facility and outside within 15 feet of the entrances.
- Alcohol/illegal drugs
- Weapons or items that could reasonably be used to harm others, including firearms, explosives, fireworks, tasers, and knives with blades longer than 3 inches, except as otherwise required by law.
- Abusive/obscene/offensive language
- Drones
- Shoes with wheels/hoverboards/skateboards
- Outside equipment, decorations, signs, or materials that may damage exhibits, obstruct walkways, create a safety hazard, or interfere with operations.
Any person who finds a lost item should turn it into the Front Desk. Staff will date the item and all unclaimed items will be held for a period of 14 days from the date they are received. After that period, unclaimed items will be either donated to charity or disposed of safely.
Any perishable items, food, or items that pose a health/safety risk (i.e. personal hygiene products) will be disposed of immediately.
Disclaimer
The Children’s Imaginarium is not responsible for any lost, stolen, or damaged personal property. While staff may make reasonable efforts to identify and return lost items, the Children’s Imaginarium does not guarantee recovery, storage, or safe return of any item.
Holidays:
The Children’s Imaginarium is closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
Events Closures:
The Imaginarium may occasionally be closed to the public for private events or for maintenance needs. To confirm if the Imaginarium is open or closed, visit our website’s homepage or Facebook page.
Weather Closures:
The Imaginarium will close only in cases of severe weather, such as heavy snow, ice storms, or other hazardous conditions that make travel unsafe for visitors or staff. To confirm if the Imaginarium is open or closed, visit our website’s homepage or Facebook page.
Re-entry to the Children’s Imaginarium is only permitted on the same day as your purchased admission. Please make sure you have a copy of your receipt (via text or a paper one) prior to exiting the facility if you think you may want to return for more play.
To maintain a high standard of service and ensure safety for all visitors, staff and volunteers, the Children’s Imaginarium reserves the right to refuse or discontinue service to any visitor. A visitor may be denied service in circumstances including, but not limited to the following:
- Violation of any Imaginarium policies or procedures
- Threatening or offensive language or behavior
- Trespassing
- Physical contact with other visitors, employees, or volunteers
- Unreasonable demands for services
- Unaccompanied children. The Children’s Imaginarium requires adult supervision of all children.
Any employee can exercise the right to refuse service to any visitor based on these or similar circumstances. Visitors in violation of any policy will be asked by staff to leave the premises.
Gift Certificates
e-Gift cards and gift certificates are available for purchase towards admissions, programs and camps. Gift certificates are good for five years from date of purchase. The Imaginarium is not responsible for any lost or stolen gift cards.
Memberships
By purchasing a membership, you authorize the Children’s Imaginarium to automatically renew your membership each year at the then-current membership rate using the payment method on file. You will receive a reminder email at least 30 days before your renewal date. You may cancel auto-renewal without penalty by sending a cancellation request in writing to the museum at hello@childrensimaginarium.org at least two weeks before your renewal date.
Summer Camp & Special Event Registration Cancellation Policy
All registrations for summer camps, STEM programs, and special events are considered final. By completing registration, participants acknowledge and agree to this cancellation policy.
Refunds
- Refunds will only be issued if the Children’s Imaginarium cancels a camp or special event.
- If a program is canceled by the Children’s Imaginarium, registered participants will receive a refund of their registration fee.
Participant Cancellations
- No refunds, credits, transfers, or make-up sessions will be provided for participant cancellations, regardless of the reason.
- If a participant can no longer attend a registered camp or program, the Children’s Imaginarium may, at its sole discretion and based on availability, allow a transfer to another camp or program.
- Refunds will not be issued for missed days, partial attendance, late arrivals, early departures, scheduling conflicts, illness, vacation, transportation issues, or no-shows.
Program Changes
- The Children’s Imaginarium reserves the right to modify program activities, instructors, schedules, or locations when necessary while maintaining the overall quality and objectives of the program.
Field Trips
Field Trip payments are not due until the day of the event. If you need to cancel or reschedule, please reach out to our Field Trip Coordinator to do so as soon as possible.
Birthday Parties
Reservations for a birthday party are good for up to one year from the date you reserved, should you need to move the date, subject to availability and written confirmation. Birthday parties are non-refundable.
Photos Taken By Guests
Any photos you take while enjoying your visit at the Imaginarium may only be used for private, non-commercial use only. Please refrain from taking photos or videos of children or families that are not part of your personal group. Photography or recording that disrupts enjoyment of guests, invades privacy or creates a safety concern will be limited by staff.
Photo Policy:
By entering the museum, you give permission for the Children’s Imaginarium to use photos or videos of you or your child for promotional purposes, including social media, website, and marketing materials.
Opt-Out Option: If you do not wish to be photographed, please notify a staff member at check-in. We will provide an opt-out indicator and make a reasonable effort to avoid capturing images of you and your child.
Contact Us: If you see a photo posted and would like it removed, please contact us at hello@childrensimaginarium.org or 715-907-7801
We are committed to providing a safe, welcoming, and inclusive environment for all children, families, staff, volunteers, and visitors.
If you witness or experience any behavior that raises a concern—including safety issues, inappropriate conduct, harassment, discrimination, policy violations, or situations that may impact the well-being of children or guests—we encourage you to report it as soon as possible.
Concerns may be reported to any Children’s Museum staff member. Or you may send you concern via email at hello@childrensimaginarium.org or call our Executive Director or Director of Operations at 715-907-7801.
Reports will be taken seriously, reviewed promptly, and handled as confidentially as possible.
We will not tolerate retaliation against any individual who, in good faith, reports a concern or participates in an investigation. By working together, we help ensure that the museum remains a safe and positive place for everyone.